Terms & conditions
BOOKING CONDITIONS
1. GENERAL
Except where otherwise specified, Voyager Club (“VC Global Ltd, "VC" “we” or “us”) act solely as an agent in respect of all bookings we take and/or make on your behalf. These booking conditions, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with VC Global Ltd – trading as “Voyager Club” of Hunton Lodge, Hunton Down Lane, Winchester, Hampshire, SO21 3PT; Company Reg No: 08926360. Please read these terms and conditions carefully as they set out our respective rights and obligations. In these Terms and Conditions, references to “you” and “your” include the first named person on the confirmation of the invoice and all persons on whose behalf the booking is made.
2. LIABILITY
Voyager Club accepts no liability in relation to any contract you enter into or for any services or arrangements you purchase (“arrangements”) or for the acts or omissions of any providers(s) of arrangements or other person(s) or party(ies) connected with the arrangements. Except where otherwise specified, your contract will be with the provider of the arrangements (“The provider(s)”) The terms and conditions of the provider(s) of your confirmed arrangements will apply to your booking. These terms and conditions may limit and/or exclude the provider’s liability to you. Copies of these terms and conditions are available on request from Voyager Club.
3. BOOKING, PAYMENT & DEPOSITS
In order to confirm your chosen arrangements, you must usually pay a deposit as required by the provider of the arrangements in question (or full payment if within the given time as required by the provider). You must also pay all applicable insurance premiums, booking fees and credit/debit and bank charges. Unless otherwise specified, a deposit of fifty percent (50%) of your total booking spend must be paid by bank transfer when making the booking with the balance due 8 weeks prior to departure. Your booking is confirmed and a contract between you and the provider(s) of the arrangements in question will exist when the appropriate payment has been made and either the provider issues its confirmation (which Voyager Club will send to you as soon as we receive it); or we issue an invoice on behalf the provider concerned. In each case we will send you (by email) a payment receipt for all monies you pay to us. If you are booking within six (6) weeks of your departure full payment should accompany your booking to the provider. On receipt of your deposit or full payment you will receive within seven (7) days a confirmation invoice verifying your holiday and payment details. The invoice will show any outstanding balance and due date for any remaining payment. If you do not pay the balance by the due date we reserve the right to treat the booking as cancelled and cancellation charges will apply
4. PRICES
As prices are fixed by the relevant provider and are subject to change, Voyager Club reserves the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices and other website information. We endeavour to ensure that all the information and prices we advertise are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details. You must therefore check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed. On occasion, a small tourist tax may also be payable directly to the provider in resort. Exclusive offers, price reductions or value added inclusions, which cannot be used in conjunction with any other offer or discount (unless otherwise stated), are subject to availability and may change or be withdrawn at any time without notice. Such offers will be confirmed in writing at the time of booking and cannot be applied to bookings made previously. These offers cannot be applied following a booking.
5. TRAVEL INSURANCE
It is a condition that you and your party obtain suitable travel insurance, from a reputable provider. Such insurance should ensure that you are fully covered against unexpected cancellation charges, medical expenses arising abroad, loss of luggage or money, personal liability claims and any hazardous activities you may be engaging in whilst away, which must at least include the following:
Full Covid-19 cover
Emergency Medical Expenses including, amongst other costs; ambulance charges and repatriation
Cancellation of your trip or curtailment cutting short your trip
Personal liability to include, amongst other liabilities; damage caused by your (or your party’s) negligence to the property in which you are staying and may not include a clause which restricts actions being taken against a travelling companion other than family and must include contractual liability of the party leader for the actions of his party
Travel and transfer delays which must include amongst other costs; additional costs incurred in the event of a delay
The policy must include the activities you are likely to do.
The policy must cover the period from the date of booking to the last day of your trip and may not have a clause allowing the insurer to cancel the policy nor vary the terms usually following medical reasons unless there has been individual underwriting with specific terms.
Note: There are of course other sections to a Travel Insurance policy such as Baggage, Legal Expenses, Personal Accident and so on.
It is your responsibility to ensure that you are adequately covered prior to travel. In the event that you fail to obtain suitable Travel Insurance we shall not be liable for any costs incurred or claims made against us due to your failure to comply with this term.
6. SPECIAL REQUESTS
If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will endeavor to pass on all such requests to the provider; however we cannot guarantee that they will be met and we will have no liability to you if they are not.
7. CHANGING OR CANCELLING YOUR BOOKING
If you wish to cancel or alter your booking once it has been confirmed by us, it must be done in writing, by email or post, by the person who made the original booking. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the provider of the arrangements. The provider may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the travel arrangements and will normally increase closer to the date of departure). You will be notified of the exact charges at the time of amendment or cancellation and it is recommended that you contact us prior to amendment or cancellation in order to confirm changes applicable. If you decide to leave the property before the end of the rental period for whatever reason, you will not be refunded for the remaining dates.
If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges.
8. ALTERATIONS BY THE PROVIDER
We will inform you as soon as reasonably possible if the provider needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the provider in relation to any alternative arrangements offered by the provider, but we will have no further liability to you.
9. OUR RESPONSIBILITIES
Your contract is with the provider and its booking conditions will apply. As an agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
Except where otherwise expressly stated, we cannot accept liability or pay compensation where the performance of our obligations to you are affected or prevented as a result of ‘force majeure’. In these booking conditions, ‘force majeure’ means any event, which either ourselves or the provider of the service in question could not foresee or avoid, even with due care and consideration. Such events include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside of our control
10. VISA, PASSPORT AND HEALTH REQUIREMENTS
a) Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration or covid-19 requirements.
b) Visa’s can take several weeks to obtain.
11. COMPLAINTS
Because the contract for your arrangements is between you and the provider, any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the provider immediately. If you fail to follow this procedure, there will be less opportunity for the provider to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result. Only if the property is considered ‘uninhabitable’ will there be compensation. If you wish to complain when you return home, please write directly to the provider. You will see their name and contact details in any confirmation documents we send you.
12. PROTECTION
Some of the providers that we act for offer financial protection for your monies. This may mean that, if in the unlikely event of their insolvency your accommodation can’t be provided, you may receive your money back or, if your stay has started, arrangements may be made for you to be able to continue as planned. Not all providers offer such protection. You should check each provider’s booking conditions for details.
13. LAW AND JURISDICTION
When you book your holiday with Voyager Club, you are entering into a binding agreement. The booking conditions and any important information and prices list form part of the agreement. Your agreement with us is made on these terms and is governed by English Law and the jurisdiction of the English Courts. Our contract shall be deemed to have been made at the offices of VC Global Limited.
14. ACCURACY OF INFORMATION
As we sell holiday arrangements on behalf of the providers concerned, all property descriptions are provided by them. The provider will change their property descriptions from time to time and we strive to keep our site updated using the latest description. This, however, cannot be guaranteed and regrettably errors do occasionally occur. Because we only use the information provided by the provider, we have no responsibility for the accuracy of this information or errors in any documentation, except where those errors were made by ourselves. Property descriptions can be updated at any time – you must therefore check all details of your arrangements with us prior to booking.
Any images used in our advertising have been provided by the provider and should be used for illustrative purposes only; we strive to keep the images as up to date as possible, but they may not be an exact representation of the accommodation due to recent refurbishments or re-designs.
15. CONCIERGE SERVICES
Voyager Club offers concierge services to all clients inclusive in our specified concierge fee. These may include, but are not limited to, organizing or arranging nannies, private chefs, housekeepers, masseurs, itineraries, events, restaurants, or private transport. Where we make suggestions for such services, we are not agreeing to provide them for you or even act as your agent or an agent of the provider of those arrangements by booking them. We recommend these services only and have no contractual responsibility for them. Any additional services may need to be booked by you, directly with the provider concerned and will be subject to the terms and conditions of the providers of those arrangements in booking them. Whilst we endeavor to suggest the most appropriate provider to provide the services you request, we can in no way guarantee the standard and quality of the services they provide. Any complaints relating to such services must be addressed to the provider directly.
16. FEES
Except where otherwise specified, Voyager Club’s concierge fees are structured as follows:
Arrangement / Concierge Fee:
£250 per person
5% of total spend
10% of total spend
Type of arrangement:
Bookings of up to £50,000
Bookings of more than £50,000
Events and Corporate bookings
17. TRANSPORT
a) Unless included in your booking with the provider, It is your responsibility to make your group’s flight and transfer arrangements. Please inform us of your own flight arrangements at least four weeks prior to departure, requesting any transfers if applicable.
b) We cannot accept liability or pay any compensation if you miss any flight(s) or transfer(s), or if they are delayed for any reason.
c) We cannot accept liability if you mislay or destroy travel documents, and no credit or refund will be given if you fail to take up a component of your holiday as a result.
d) For arrangements that will include air travel we will either provide you with a quote which has been arranged by an ATOL holder for which we act as appointed agent or will direct you to a recommended ATOL holder for you to make your flight bookings directly with that ATOL holder.
18. SAFETY
Voyager Club and its employees, its Partners, the Owner of the Property, the Property staff and the Service Providers can not be held liable towards you, the Occupants or your guests for any loss or misplacement of valuables left in the Property during your stay.
19. GUEST INJURY DISCLAIMER
Voyager Club and its employees, and its Partners, the Owner of the Property, the Property staff and the Service Providers can not be held liable towards you, the Occupants or your guests for any accident or injury occurred during your stay, under any circumstances.
20. COVID-19
Please make sure you have a full insurance policy to cover any issues, delays or cancellations arising from Covid-19. Voyager Club can not be held liable towards this. It is your responsibility to read each country's entry requirements and obtain any necessary covid testing and certificates.
You acknowledge that the Owner may need to comply with national and/or local guidance and requirements relating to Covid-19, and may have to implement certain measures as a result. These may include (without limit) specific requirements regarding personal protective equipment, social distancing, number restrictions on the use of certain facilities, mandatory hand sanitization, limited entertainment options and changes to catering or serving arrangements, limited food/drink availability. The owner does not expect these measures to have a significant impact on your enjoyment of your stay at the property and all measures will be taken with the purpose of securing your safety and those around you.
21. SECURITY AND DAMAGE DEPOSIT
If requested by the provider, a security deposit is payable to the provider as specified in the booking form to cover the cost of any damage or breakages to the property or its contents, or for any extra charges incurred during the stay. This money is held by the provider during your stay and will be refunded after the stay in accordance with the provider’s terms and conditions.
22. NUMBER OF PEOPLE USING THE HOLIDAY ACCOMMODATION
Only those persons named on the booking form may use the property without prior arrangement. The number of people staying at the property must not exceed the number of occupants indicated in the property description, except in the case of infants under two years. Some properties will limit the number of infants. In the event that the maximum number is exceeded without prior arrangement, the Supplier reserves the right to refuse or revoke the booking at their sole discretion.
23. PETS AND SMOKING
Pets are not allowed without prior written permission of the Supplier. You may be asked for an additional Security Deposit. All of the properties that we advertise are non smoking, so please do not smoke inside the property during your stay.
24. BEHAVIOUR
The person signing the contract is responsible for the correct and decent behavior of his party, and control of noise levels. Should you and your party not behave in such a manner, the Supplier may at his absolute discretion ask you and your party to vacate the property without a refund of the price.
25. SOCIAL EVENTS AND OTHER FUNCTIONS
It is the policy of the Suppliers we represent not to allow social events and other functions (e.g. weddings, receptions, large cocktail parties) on the property without prior agreement at the discretion of ourselves or the Owner. Permission will be required for any event to be attended by more than the property is advertised as accommodating (including the holiday party itself). If permission is granted, an additional fee may be charged.
26. FORCE MAJEURE
Force majeure means that we do not accept any liability for any changes or cancellations that occur to your arrangements due to unusual or unforeseeable circumstances beyond our or the Supplier in question’s control. These can include for example, war, threat of war, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, adverse weather, sea and ice conditions.
HOW TO BOOK
You will be required to pay a 50% deposit of your total booking directly to the provider, unless otherwise stated in your booking confirmation email. The remaining 50% of your total booking will be required eight (8) prior to your departure. If you are booking within six (6) weeks of your departure full payment should accompany your booking to the provider. On receipt of your deposit or full payment you will receive within seven (7) days a confirmation invoice verifying your holiday and payment details. The invoice will show any outstanding balance and due date for any remaining payment. If you do not pay the balance by the due date we reserve the right to treat the booking as cancelled and cancellation charges will apply. All arrangements and offers are subject to availability at the time of booking.